Shipping & Returns

• Orders are fulfilled within 1-3 business days of ordering. Shipping transit times are 3-5 days, depending on your location. 

• All orders are shipped via USPS First Class Mail or Priority Mail depending on weight.

• We currently ship to US only

RETURN POLICY

• Your satisfaction is our number one priority. If your product is defective, damaged, or you simply changed your mind, you can return your item to us for a refund. Please contact us at help@artivo.la to begin a return.

• Items must be returned within 30 calendar days from the date your item(s) were received.

• Merchandise must be unopened, unused, and in the original packaging.

• You will be responsible for paying for your own shipping costs for your return. Shipping costs are non­-refundable. Once a return is confirmed, the cost of shipping will be deducted from your refund. 

• Once we receive your item, we will inspect it and notify you that we have received your returned item. In the event that an item is returned to us in an unsuitable condition, your return may be refused or a store credit may be issued.  

• We will initiate a refund to the original method of payment. Please allow up to 1 week for processing of your refund.

• Any merchandise marked "Final Sale" cannot be returned.

• We are not responsible for any items that are returned to us by mistake.

• On the rare occasion that your item is delivered to you damaged or defective, you must contact us within 5 days of receipt and we will ship you a replacement immediately. 

• We currently do not take exchanges. You can simply return your item and repurchase the item of your choosing.